STORE POLICY
RETURN POLICY
Thank you for shopping with us at www.shopthedot.in. We strive to provide you with exceptional products and services. As part of our commitment to transparency and customer satisfaction, we have established the following "No Return Policy" which outlines the terms and conditions regarding returns and exchanges.
1. All Sales are Final: Once an order has been placed and payment has been processed, all sales are final. We do not accept returns or offer refunds or exchanges unless explicitly stated otherwise in exceptional cases.
2. Product Descriptions and Images: We make every effort to provide accurate and detailed descriptions, specifications, and images of our products on our website. However, please note that colors, dimensions, and other product details may vary slightly due to individual screen settings and manufacturing processes. We encourage customers to review all product information carefully before making a purchase.
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3. Damaged or Defective Products: In the event that you receive a damaged or defective product, please contact our customer support team within 3 days of receiving the item. We may require you to provide photographic evidence of the damage or defect. Based on the nature of the issue, we will evaluate each case on an individual basis and determine the appropriate course of action, which may include a refund, replacement, or repair.
4. Exclusions: Customized or personalized items are not eligible for return or exchange
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5. Shipping and Handling: Shipping and handling charges are non-refundable. In the event of a return or exchange due to a damaged or defective product, we will cover the return shipping costs.
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6. Modifications to the Policy: We reserve the right to modify or update this No Return Policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website.
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Please note that by completing a purchase on our website, you acknowledge and agree to abide by the terms and conditions of this No Return Policy.
If you have any questions or concerns regarding this policy, please contact our customer support team at teamthedot@gmail.com for further assistance.
Thank you for your understanding and continued support.
EXCHANGE POLICY
We understand that finding the perfect fit is crucial. Therefore, we offer a hassle-free size exchange option for our bracelets, available within 3 days from the date of delivery.
Important Details:
- A nominal delivery fee of ₹150 applies to all size exchanges.
- To ensure a seamless experience, we recommend checking our size chart carefully before placing your order.
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Initiating a Size Exchange:
To initiate a size exchange, please fill out the form located in the Return/Exchange section of our website.
SHIPPING POLICY
We offer nationwide shipping across India. Once your order is placed and payment is confirmed, we strive to process and dispatch it within 1-3 business days.
Delivery times may vary depending on your location, typically ranging from 3-7 business days. Please note that remote areas may experience slightly longer delivery times. We partner with reliable courier services to ensure safe and timely delivery.
Shipping fees may apply and will be calculated at checkout.
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We provide tracking information for your convenience, allowing you to monitor the progress of your order. In case of any shipping-related issues, kindly reach out to our customer support team at teamthedot@gmail.com for assistance.
PAYMENT METHODS
Credit / Debit Cards
UPI/Google Pay/Paytm
Net Banking