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FAQ
THE MOST COMMON QUESTIONS
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What payment options do you offer?We accept Credit/Debit Cards, UPI/Google Pay/Paytm and Net Banking
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When can I expect my order?Please allow upto 3 Business Days for your order to be processed, packed, and shipped. It can take anywhere from 2-10 Business Days for Standard Delivery.
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Does my order come with a tracking number?YES. Once your order has been shipped, tracking details will be shared via email (shared by you), using which you can track your order.
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How much does the shipping cost?Shipping Costs depends on the following two things: - Your location; - Shipping option you choose We always ship using Standard Delivery, but if you need faster delivery, you need to communicate to opt for Express Delivery.
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Why is the colour of my scrunchie slightly different on my screen than it is in person?We do our best to represent the colour of our scurnchies accurately! However, screen resolution, contrast and brightness differs from screen to the next.
If you didn't find the answers you were seeking, please don't hesitate to reach out to us. We're here to help! You can contact us at any time through the following methods: reach out to us at teamthedot@gmail.com or Contact Us here.
Your feedback and inquiries are important to us, and we'll do our best to assist you promptly.
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